Too hot to handle? Not anymore - Macleans.ca
 

Too hot to handle? Not anymore

Tim Hortons rolls out a long overdue fix for its burning hot cups


 

The sight of groggy people gingerly holding their Tim Hortons drinks with a thumb and index finger so as not to burn themselves may soon be a thing of the past. The coffee chain is finally joining its competitors in offering sleeves for its hot beverage cups.

Tim Hortons is officially launching the sleeves in its franchises across Canada next week.

“We’ve heard through our restaurant owners from our guests that they had been asking for a sleeve,” Alexandra Cygal, a spokesperson for Tim Hortons, said. “We’ve considered this before… but the one we’ve chosen now uses less material and has tested better than ones we’ve tried before.”

Until now, Tim Hortons has been double-cupping beverages that are too hot to the touch, such as their specialty teas. The sleeve now replaces the double cup. The official policy is that only bagged tea drinks, which are a tad hotter than steeped tea or black brewed coffee, get the sleeve, but customers can request sleeves for any other hot beverage at no extra cost, Cygal said.

Alternatively, consumers can do as one poster suggested on an online discussion thread bemoaning the absence of sleeves at Tim Hortons: “A Real Canadian would simply drink their Timmies wearing their hockey gloves.”

As for Tim Hortons’ notoriously leaky lids that are still the subject of online rants: They are still being used.


 
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Too hot to handle? Not anymore

  1. Halfway there. Now replace the damn lids!!!

  2. I got a new lid the other day. It looked like the MacDonald’s lid but was brown with Tim Horton’s on it. Next day, back to the same old crappy lids.

  3. Go to Starbucks….serious coffee

    • Starbucks, that figures. You’re definitely a winner Emily

      And for a car you’re likely still driving that 1978 Volvo. N’est ce pas?

      Did you ever get around to changing the oil on that socialist built wreck?

      • Japanese hybrid I’m afraid.

        ‘Night Jamboy

        • Well you’re certainly dumb enough to buy one of those.

          • Mornin’ Jamboy….or is it gonna be Axelrod today?

            Actually….it’s Q. Everyday.

  4. Better yet, go to Second Cup. Canadian (yeah, I know, so is Tim’s), but their coffee tastes superior and delicious…unlikecTimmy’s dirty dish-water “coffee” that they try to make more attractive with “gentle” sounding commercials. Give me REAL Canadian anytime. Not an imitation coffee chain.

  5. Timmy’s is purely accessible coffee. Second Cup, Timothy’s (both CDN) are far better…so is your local coffee shop.

  6. So-so coffee in an industry sub-standard cup with an industry sub-standard lid from a company that turns a deaf ear to consistent customer complaints. I avoid them more out of principle than out of the fact that the coffee is non-unappealing at best.

  7. Not sure where you live but sleeves have been used for over a year by Tim’s in Vancouver…

  8. Seriously?! We don’t need no sleeve. That’s what Starbucks is for: for fragile (read wimpy) people.

  9. I don’t know why these sleeves came out late, but I think coffee shops are almost using sleeves on hot beverages. But people come to these place with coffee and teas but I think they need to replace the lids.

  10. Tim’s has been using sleeves in BC for over 5 years. Not sure what took them so long to go national. It’s too bad they didn’t award the sleeve contract to a Canadian company and instead used a US supplier. Not very Canadian if you ask me.