We’ll call you

A new app is saving people thousands of minutes spent on hold

Photograph by Andrew Tolson

Everybody knows what it’s like to dial a company’s customer service line and get stuck on hold, waiting for a human representative to come on while tinny music plays through the phone. For those who can’t face another interminable wait, there’s some good news: an app can now do the waiting for you.

FastCustomer (available for iPhones and Android phones) offers a list of over 2,500 companies, including customer service lines for Amazon, WestJet, and Canada Post. Those who’ve downloaded the app select which company they’d like to contact; FastCustomer then puts in an automated call, contacting the user when a real-life representative becomes available. This app, which claims it’s already saved people from spending over 280,000 minutes on hold, “keeps me from being subjected to creative versions of Lady Gaga songs in muzak format,” one enthusiastic user wrote on the FastCustomer blog. For some, that’s priceless, even if the app is now available for free.

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