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Coleman offline


 

I’m joined the many purchasers of Hewlett-Packard laptops who now own a problematic laptop that was purchased little over a year ago.

The HP laptop has been breaking down slowly but surely since October and the warranty expired in November 2008.

I called HP in October when my computer started to show the symptoms of motherboard problems. They set me a link for a patch which supposely guaranteed to fix my laptop model. The problems continued. I purchased a USB wireless adapter because my wireless card no longer worked and this seemed to stop the continued degradation of my laptop for a month.

During the past few weeks, my laptop has been stalling while booting up and, as of last night, my laptop became an expense paper weight.

I called technical support this morning and they continue to deny there is a problem with their laptop. HP says they will repair my laptop, if I pay hundreds of dollars for the repair. I’m not prepared to throw money away when I can get a basic (and potentially more reliable) laptop for the same money.

Anyone have an opinion on ACER laptops? I’m looking at getting myself a cheap laptop with basic capabilities. When I need multimedia and graphics, I’ll use my home desktop. I basically need a laptop that does word processing well and fits into a student budget, especially in January when I just pay an installment on my tuition.

I’ll never be purchasing another product from them, especially since their tech support continues to deny they have a problem.

I’m presently grabbing critical files off the HP hard drive and transferring to my desktop.


 
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Coleman offline

  1. Have you tried reinstalling windows? amazing as it is, sometimes that fixes the issues.

  2. Our experience with an inexpensive Acer was about the same. The new Macintosh seems much better.

  3. Acer sucks. Really hard.
    Sony or mac.

  4. I’d recommend a Dell. They’re cheap, and hold up pretty well in my experience.

  5. I’d recommend Lenovo (nee IBM) or Apple — the two brands I own, and probably the only two I would spend money on. Good luck!

  6. I had an acer, it lasted 3 years with few problems. Then out of the blue it died a horrible weird death and would boot, but continually freeze at 4 hours 22 minutes and 37 seconds. I know this time because the clock started at 1am on the task bar.

    That being said, it was fine for the first three years. I bought a Toshiba with an AMD processor. I like it. Got rid of some of the historical problems Toshiba had like over heating. It was very similar in price to the Acer models

  7. My experience is that consumer laptops just don’t last for more than a year or so. You either need a very long warranty, and a willingness to fight for it and wait while your laptop is repaired, or you need to buy a business-line laptop. Just think about it – big companies buying laptops for their employees can’t afford this sort of nonsense. Business laptops often substantially more expensive, and less shiny – none of this built-in webcam or customized colours nonsense – but if you write for a living, I think they’re indispensable.

    My last computer was a Thinkpad T-series. It lasted 4 years without major problems. Then the hard drive failed and the fan broke – both reasonable maintenance problems for an old computer. With those things fixed, it continues to work, even though it’s now nearly 6 years old, and it’s been used regularly by my partner, who has a real lemon of a Dell XPS M1330.

    When it came time to replace the Thinkpad, I didn’t really want to go with another one – I don’t entirely trust Lenovo (IBM doesn’t make laptops anymore) and I didn’t like the clunkiness of their new models.

    I got a Dell Latitude D630, and it’s worked out pretty well. It’s about a year old, and recently the graphics card failed, but that’s a widespread problem with Nvidia cards, not Dell’s fault. It was fixed within a week, despite the fact that it broke two days before Christmas. And I discovered one of the real benefits of a business-line laptop – business class tech support. I didn’t wait on hold once, everyone I got through to was knowledgeable and helpful, no one asked me to re-run any diagnostics I had already completed, and best of all, no one told me to reinstall Windows. It turns out Dell divides their tech support quality by computer model, and I bet they aren’t alone.

  8. Joey – Switch to a Mac and your computer problems will quickly disappear. I switched a couple years ago and I’ll never go back. :)

    Good luck,

    Dave

  9. Hey Joey
    I had the exact same problem with my HP laptop last semester. Apparently half of the units they made had a defective part that conveniently started to fail right after my warranty was up. I had to pay 200$ to recover my files and then send it away for a solid three months to get it fixed. HP is terrible.
    Needless to say I also say go with a Mac, more reliable, long lasting and much better customer service when something does go wrong.

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