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Not being on hold


 

I’m dealing with my university today to sort out an account hold that was put in place when I missed the tuition payment deadline. (My own fault, I forgot to process the payment in time)

I called the registar’s office and, as usual, sat on hold for a few minutes. Turns out I called the wrong department (something I commonly do) and had to transfer to the Cashier’s office.

Immediately upon being transferred, I switch my phone to speaker expecting to spend a few minutes on hold.

Instead, a human voice spoke to me. My hold was removed and I ended the conversation in shock; it took less than one minute.

Not to worry, things have returned to normal; I’m presently on hold with the financial aid office.


 
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