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Airlines may have to step up for losing luggage

EU transport commissioner is investigating compensation for luggage-less passengers


 

The European Union’s transport commissioner has launched an investigation into how unlucky passengers are compensated when airlines lose their luggage. The investigation is in response to the Air Transport Users Council in Britain saying some passengers are left paying serious “out of pocket” expenses when airlines don’t fully meet compensation requests. Over 42 million bags went missing around the world in 2007 (up 8 million from the previous year). The EU office handling the investigation has said guidelines over compensation regarding lost luggage would become stricter if the investigation found they were ineffective.

Guardian.co.uk


 
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