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Top court to hear appeal of couple who sued Air Canada over English-only service


 

OTTAWA – The Supreme Court of Canada has agreed to hear the appeal of a couple who sued Air Canada when they weren’t able to order a 7Up in French.

Michel and Lynda Thibodeau filed eight complaints with the official languages commissioner over the English-only services they say they received from Air Canada during trips taken between January and May, 2009.

The Federal Court awarded the couple $12,000 in compensation for the times Air Canada did not serve them in French.

Air Canada was also ordered to apologize to the Thibodeaus.

But the Federal Court of Appeal set aside the lower court’s judgment and reduced the amount of money awarded to the couple.

As is its custom, the Supreme Court did not provide reasons for its decision.


 
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Top court to hear appeal of couple who sued Air Canada over English-only service

  1. In Toronto years ago, I was forced to miss 4 or 5 planes to Montreal in a row, simply because I refused to apologize for speaking French within earshot of an Air Canada employee. ( I was not speaking TO the employee. I would never dream of expecting Toronto to function like an INTERNATIONAL AIPORT, then or now.) Things haven’t changed at AC. On the other hand, American Airlines from Miami provides staff who can actually speak French and not just read it off cards like robots, because they know it’s good business practice. Air Canada knows nothing about customer relations. Never has and apparently never will.

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