sturgeon

It’s got the flavour of the Bay of Fundy and is found only in one river in New Brunswick

I spent the better part of yesterday morning trying — fruitlessly — to make a minor change to my cellphone plan. My carrier of choice offered two ways of doing it, in theory: I could make the change in my account online, or call their handy 1800 number. Online quickly ran into a dead-end, since the plans that were advertised on the main Choose a Plan page bore absolutely no relation to the plans I was given the option of switching to. So I called the 1800 number, and got bounced around through voice mail hell until an agent finally answered, only to tell me that I had reached residential service, not wireless. So he transferred me, and after 10 minutes more on hold I was disconnected. This happened three more times until I finally gave up, but only after swearing profusely at a miserable and innocent young man named Brett. (Sorry Brett!).