No more cellphone changes

New code of conduct allows wireless users to reject certain contract changes

Canadians no longer have to accept mid-term wireless contract changes. The Canadian Wireless Telecommunications association has introduced a new code of conduct that allows users to refuse contract changes by either keeping their deal as-is, or removing their service without any early cancellation fees. In the past, Canadians were at the mercy of their carriers, who could change contracts whenever they wanted and charge high fees for cancellation. Every cellphone carrier has agreed to the voluntary code, except for DAVE wirless, which has not yet launched service. However, consumer advocates say the code doesn’t go far enough.