Canadians are missing billions, and no one seems to care

You may be rich—if only you could find those long-lost investments

(Shutterstock)

(Shutterstock)

According to the Canadian Press, there could be anywhere from $4 billion to $7 billion in unclaimed assets sitting in accounts right now.

The Bank of Canada alone is holding nearly $1 billion from bank accounts and Canada Savings Bonds, but experts estimate unclaimed assets across the country could top $4 billion to $7 billion.

Canada is way behind other developed countries in having comprehensive unclaimed property legislation for all its residents, says accountant Brenda Potter Phelan.

“A country so progressive, so socially minded as Canada, I find it hard to stomach that we don’t have some safeguards. In the U.S. and around the world they find this a main part of consumer protection,” she said from Cambridge, Ont., where she runs a website and blog called Legacy Trackers.

Four years ago I looked into the epidemic of misplaced money. It’s not just a case of forgotten bank accounts and savings bonds. Many people have also lost track of investment and mutual fund accounts. For a variety of reasons, from a fragmented investment industry to outright apathy on the part of regulators and firms, there is simply no easy way to reunite people with their loot. Here’s that story, originally published June 21, 2010:

Buy, hold and forget?

You may be rich—if only you could find those long-lost investments

It’s not every day a stranger calls to say they’ve got a sum of money waiting for you to collect, and when it does happen, it’s almost certainly a scam. So when a woman from a Toronto investment firm phoned Cindy Grauer last year and told her she was eligible to reclaim a mutual fund account she didn’t even know existed, alarm bells went off. But after cautiously confirming her identity, Grauer learned both the caller—Alison Pettigrew, a customer relations manager from Front Street Capital—and the fund—a straggler left over from a 20-year-old investment account—were for real. Then came the stunner. “Are you sitting down?” Pettigrew asked. After two decades orphaned on Bay Street, Grauer’s small initial investment had exploded to a healthy five-figure sum. “It’s like winning the lottery,” she says. “But how could something like this happen? It’s outrageous.”

It’s one thing to pursue a buy-and-hold investment strategy, but it’s not supposed to be buy, hold and forget. Yet over the decades many Canadians have lost track of some of their investment assets, whether through negligence or simple absentmindedness, a risk that’s likely to increase with an aging population. But while no one knows how much is sitting unclaimed in mutual funds, stocks, bonds and RRSPs—millions? billions?—there’s no easy way for investors to hunt down their forlorn funds. Nor do government and industry show any interest in doing much about it.

Grauer’s case shows how easily investments can go astray. In the 1980s she had a brokerage account with Pemberton Securities, which she closed at the end of the decade and moved elsewhere. But in the transfer, Pemberton overlooked one mutual fund. The firm was later acquired by Dominion Securities, which in turn was bought by Royal Bank. Front Street, meanwhile, took over management of the fund in 1999.

While Grauer’s account ping-ponged through these takeovers and mergers, it also flourished. Under Front Street’s management, the fund enjoyed average annual returns of 22.9 per cent over the last decade. Yet Grauer might never have learned of her windfall were it not for Pettigrew’s persistence, says the firm’s CEO Gary Selke. Pettigrew made it a personal project to reunite some early investors with their accounts, a task involving hundreds of phone calls. In one case an investor learned of an account worth more than $250,000.

Unfortunately, Pettigrew’s persistence appears unique in the industry. Which is why some, including Grauer, a Vancouver management consultant, believe there should be a national database of unclaimed investment accounts. The Bank of Canada already operates an online system that allows individuals to search through $351 million of unclaimed bank balances for their cash. But investments aren’t included. “I just assumed the Bank of Canada’s site captured investment funds,” says Susan Eng at CARP, a group that represents older Canadians. “At the very least we ought to have a default place where you can try to find your money.”

Easier said than done. Nailing down who would handle such a system triggers a head-spinning round of pass-the-buck. The Department of Finance refers questions to provincial securities regulators, who in turn say it’s a problem for the industry. Industry groups like the Investment Funds Institute say they’ll help individuals search for old investments on a case by case basis, but that it’s really up to the provincial governments. Banks will also hunt down unclaimed accounts if investors contact them, but the problem with this approach is the industry has undergone intense consolidation, and investors may have no idea where to start looking.

One possible organization seen to have the resources to operate a national database is the Investment Industry Regulatory Organization of Canada, the brokerage industry’s self-governing body. But Warren Funt, vice-president for Western Canada, says there are “significant hurdles” to such a database. For one, the IIROC oversees 200 investment dealers, and not firms like mutual fund dealers, portfolio managers and others governed by the rest of Canada’s smorgasbord of watchdogs. Unclaimed investment assets are also more complicated to handle than bank balances. “It’s a worthy objective, but I’m not sure it can practically be done,” he says.

In recent years B.C., Quebec and Alberta have passed unclaimed asset laws. (No such laws exist in Ontario.) B.C.’s Unclaimed Property Society, established in 2003, has a searchable database that includes old credit union accounts, unpaid wages and insurance payments. A spokeswoman says the society would handle investment accounts, but relies on firms to notify it of unclaimed assets. Since its launch, no investment funds have been sent its way. Nor is there a penalty should firms fail to flag unclaimed accounts.

Grauer can’t help wondering just how many other Canadians could be losing out on a chunk of their nest egg. “These companies could be sitting on a ton of money people don’t know about and collecting fees on it.” At the very least, it’s prompted her to dig around for any other stray accounts she may have. “I haven’t found anything else yet, but hope springs eternal.”




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Canadians are missing billions, and no one seems to care

  1. If they wanted to hunt you down, its easy. Just look it up in CRA’s data. Or CSECs files.

    • But that would cost money, Dave….and really, they’re not that good.

      I’m afraid you’re going to have to look it up yourself.

      • So does finding missing people. But you are right, Ottawa productivity is so low …probably would cost too much.

        Maybe outsource it for say 10%?

  2. Canadians are completely missing the point.
    The billions will eventually be absorbed by the banks or the government.
    This aging generation is sitting on massive investments which is complicated by having a fragmented family structure spread across provinces and sometimes around the world.
    Who is to know if the bank or institution leaves out one fund or GIC…..
    I know of a friend whose mother died & the bank tallied up all her accounts but left off one GIC worth $28,000. When my friend threatened the bank with a lawyer….the GIC magically appeared.
    If my friend had not been aware of the day to day activities of her mother at the bank…by the way it was one of the big five banks….where do you suppose that money would have vanished to.
    Children, be in the know of all bank accounts, life insurance policies,investment & trading accounts in your parents names…..WRITE THE #’s DOWN + the addresses.

    • Assuming you have a parent’s Power of Attorney for finance…..

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