'We’re sending people to the wrong place' - Macleans.ca

‘We’re sending people to the wrong place’


Tonda MacCharles finds a call centre in Thunder Bay that was employed by the Conservative party.

Annette Desgagné, 46, said it became clear to her — after so many people complained that the “new” voting locations made no sense or were “way the hell across town” — that the live operators were, in fact, misdirecting voters. “We’re sending people to the wrong place,” Desgagné recalled telling her supervisor.

She said she has no way of knowing whether in fact the poll station locations she gave listeners were wrong addresses or phony locations. But she said the “feedback” elicited by the script was so negative, “we started getting antsy.” She said she and a few other workers at the call centre were perplexed enough that they began telling the voters they should double-check their poll location with their local Elections Canada office, which was not part of the script. Desgagné, alone, said some workers shortened their script — although they weren’t supposed to — and said “… I’m calling from Elections Canada …”

Susan Delacourt focuses on the script.