Airline service - how low can it go? - Macleans.ca

Airline service – how low can it go?

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A recent study by J.D. Power found airline customer satisfaction is at a three year low, and falling like a rock. No wonder. These days passengers must bear the brunt of gasoline surcharges, long line-ups, overbooked aircraft, seemingly arbitrary cancellations and fees for checked bags that invariably wind up on the opposite side of the globe from where they’re supposed to be. And the experts say it’s only going to get worse.

We want to hear your airline horror stories for an upcoming feature in the magazine. Are things getting worse out there on the tarmac? What’s it like flying today’s unfriendly skies? Drop us an e-mail or comment on this post and let us know.